Frequently asked questions

This FAQ is related to Personal account and Hosted software subscription services. Contents may change due to service terms change or software updates without any notice.

Personal account

1 How does the 14 day trial work?

Account registration takes just several minutes. Trial period starts at the moment of adding object to account. Every added object can be used for 14 days. You will have access to all features without any limits during trial period.

2 What happens after trial period expires?

After trial period expiration object status changes to inactive. To continue using our service, subscribe to Personal account plan or request an individual quote. If objects are not activated within 30 days, account and associated data will be deleted from our service.

3 How does subscription plan work?

Each subscription plan contains the number of licenses that can be used for object activation. One license allows to activate one object for one year. Unused subscription plan licenses never expire and can be used at any time.

4 Can I move subscription plan to a different account?

Subscription plan is assigned to your account, however under certain circumstances you can request to move it to a new account, just contact us.

5 Can I replace GPS device?

Sometimes GPS device can be lost, damaged or broken, don't worry, you can delete if safely. License won't be lost, it will be automatically brought back to billing section, including period left.

6 Do I need new account for new subscription plan?

An unlimited number of subscription plans can be assigned to the same account.

7 Are there any additional or hidden fees?

There are no any additional or hidden fees for Personal account use. The only payment is for subscription plan. However your GPS device needs to have an Internet connection to send position data. The most common option is to use a data subscription mobile network. Most dedicated GPS devices include a mobile data module that use standard SIM cards.

8 How to subscribe?

There are two ways to order subscription plan:
  • Buy plan in personal account section. Purchased plan will be added to account during 24 hours.
  • Buy plan in your account. Press green button (Billing) in top right corner of account. Plan will be automatically added to account within couple of minutes.

Hosted software

1 How does subscription plan work?

The difference between plans are subscription period and number of objects that can be connected to the server. For example if H100 plan is purchased, that allows connection up to 100 devices to server. Customer pays fixed-price regardless of whether the capacity of the plan is fully or only partially used.

2 How long does it take to prepare server?

Hosted software will be prepared and activated within 24 hours if payment is received from Monday to Friday. If payment is received during the weekend, it will be prepared and activated following Monday. All access details will be sent via e-mail.

3 Can I upgrade plan at any time?

Yes, it can be upgraded at any time, just contact us.

4 What is advantage of Hosted software (cloud) versus on-premise solutions provided by competitors?

We undertake all technical aspects, while you will be able to concentrate on your core business. Hosted software is always updated to latest versions. It is hosted on fast and scalable servers which guarantee 99.99% uptime. Backups are taken every 12 hours. Additionally we provide priority 24/7 support to every customer request.

5 What maps are included with plan?

Hosted software plan includes OSM and OpenSeaMap maps which are free to use. However if you would like to use additional maps like Bing, Google, ArcGIS or Yandex - you should subscribe and purchase API keys from map providers.

Contact us

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