Service agreement

This is a legal agreement between Customer and for the use of Hosted software. By using any version of Hosted software you agree to be bound by the terms and conditions of this agreement.

If Customer does not agree to this agreement, Customer may not use Hosted software.


Hosted software - means the specific software located in Data Center.

Update - means a revision or patch that improves the functionality of Hosted software, and may contain new features or enhancements.

Hosted software license grants to Customer a time limited access to Hosted software. Access is non-assignable, nontransferable, without the right to sub-license.

Documentation license

Subject to the terms and conditions of this agreement, grants to Customer a non-assignable, nontransferable license, without the right to sub-license, to use the Documentation in connection with Customer’s authorized use of Hosted software. Customer may not reproduce or distribute the Documentation in any manner, whether physically or electronically, without the express written permission of Entity Customer may access Documentation available on website.

Language files license

Hosted software is provided with all available language files.


Hosted software and source codes belongs to Source code files are not provided.

Technical support agrees to provide Customer with technical support services which include periodic distribution of bug fixes and minor enhancements as Updates. Technical support e-mail inquiries are accepted at any time and will be answered during normal business hours. will attempt to respond to inquiries within 12 hours for requests from Monday to Friday and for requests received during the weekend, we will respond within 24 hours or the following Monday.

Up-time guarantees 99.99% server up-time. This excludes scheduled maintenance, emergency maintenance, DDoS attacks, force majeure and hardware failures within your server.


All Hosted software updates will be installed automatically after they are released without any extra fee.

History period

Hosted software history data is kept for 90 days, however it is possible to extend this period for extra fee.

Payment and delivery

Hosted software will be prepared and activated within 24 hours if payment is received from Monday to Friday. If payment is received during the weekend, it will be prepared and activated following Monday. All access details will be sent via e-mail. Refunds are not possible.

Changes may change this agreement at any time for any reason by posting the modified agreement on website.

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