Frequently asked questions

This FAQ is related to Hosted software subscription service. Contents may change due to service terms change or software updates without any notice.

1 How does subscription plan work?

The difference between plans are subscription period and number of objects that can be connected to the server. For example if H100 plan is purchased, that allows connection up to 100 devices to server. Customer pays fixed-price regardless of whether the capacity of the plan is fully or only partially used.

2 How long does it take to prepare server?

Hosted software will be prepared and activated within 24 hours if payment is received from Monday to Friday. If payment is received during the weekend, it will be prepared and activated following Monday. All access details will be sent via e-mail.

3 Can I upgrade plan at any time?

Yes, it can be upgraded at any time, just contact us.

4 What is advantage of Hosted software (cloud) versus on-premise solutions provided by competitors?

We undertake all technical aspects, while you will be able to concentrate on your core business. Hosted software is always updated to latest versions. It is hosted on fast and scalable servers which guarantee 99.99% uptime. Backups are taken every 12 hours. Additionally we provide priority 24/7 support to every customer request.

5 What maps are included with plan?

Hosted software plan includes OSM and OpenSeaMap maps which are free to use. However if you would like to use additional maps like Bing, Google, ArcGIS or Yandex - you should subscribe and purchase API keys from map providers.

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